President / AgentValerie entered the insurance industry after 13 years as a teacher and women’s basketball coach at the high school and collegiate level. Valerie had coaching stops at Roane State Community College, East Tennessee State University and Virginia Tech.
Valerie was licensed and started her agency from scratch in September of 1997. She began her career with Farmers Insurance Group as a captive agent. After 5 years, Valerie realized that her clients deserved more than one choice for their insurance needs. Valerie obtained her first independent contract with Travelers Insurance and continued to add quality companies to the agency. Other companies to join the agency were Safeco Insurance, The Hartford, State Auto, Celina Insurance Group, Kentucky National, Foremost Insurance, and Progressive.
Valerie is proud that Privett Insurance Group became an Elite agency with Travelers Insurance in 2007 and was named the Southern Region Agency of the Year for Travelers Insurance in 2009. Valerie is also a member of the National Producer Council for Travelers Insurance which is a 3 year term.
Valerie is also proud that Privett Insurance Group qualified for the Champions Circle with State Auto in 2008, 2009, and 2010.
Valerie is actively involved in Knoxville Area Real Estate Affiliate Council, Women’s Council of Realtors, Knoxville Mortgage Bankers Association, and Mobile Meals.
Valerie enjoys biking, boating and golf as favorite pastimes.
Operations ManagerCandy is originally from Bolivar, TN and obtained her Bachelor of Arts degree in Political Science from College of Charleston. Candy began her insurance career at Travelers Insurance in 1992 as Insurance Specialist.
At Travelers, Candy held many positions including Underwriter, Customer Care Program Manager, and Underwriting Manager the last six years of her career at Travelers. Candy’s underwriting responsibilities included the states: Alabama, District of Columbia, Florida, Georgia, Indiana, Kentucky, Maryland, Michigan, Mississippi, North Carolina, Ohio, South Carolina, and Virginia. Candy resides in Knoxville with her husband Bill Dilliard and a combined family of six girls.
Valerie’s comments: We are so fortunate to have someone with Candy’s experience to run our operation. She brings a great knowledge of the industry to our agency. Her organizational skills will make us a better agency.
Agent/ Account ManagerKaren is native to Knoxville and has a great love and knowledge of the East Tennessee area and its’ people. Through her past as a teacher, Assisted Living Administrator, Real Estate Agent and Insurance Agent, Karen has the ability to listen and to assess her clients’ individual situations in order to partner with them to meet their insurance needs.
Staying close to the Real Estate industry is a priority for Karen in order to help her clients as they transition into a new home. She is very active in the Knoxville chapter of the Women’s Council of Realtors and has held committee chairs, Treasurer – 2010 and is the current President-Elect for 2011.
Karen is a graduate of Tennessee Wesleyan College and has done graduate work at East Tennessee State University. Married for 39 years to her husband Sam, they have three daughters, two granddaughters and two grand-dogs. Karen is Choice Choir Director and Handbell Choir Director at their church.
Exec. Asst. / Compliance OfficerSheila assists in the day to day operations of the agency. She coordinates the licensing and company appointments of the agents of Privett Insurance Group. She also is responsible for the licensing of Privett Insurance Group in multiple states.
Office CoordinatorEileen Jerrolds joined Privett Insurance Group in March 2012 after with 19 years as Sales Coordinator at Yellow Book. At Yellow Book, Eileen ran an office of 45 sales reps and 8 managers as her Territory included Knoxville, Sevierville and Cookeville.
Eileen is the first impression of Privett Insurance Group when you call our office. She is organized and efficient, making sure our clients get to the right person to handle their needs.
Valerie’s comments; Eileen’s addition to our staff has helped our agents so much. She is someone who can be counted on to get things done in a timely fashion. She is always willing to go the extra mile for out clients.